Frequently Asked Questions

We manage long-term single-family houses, condos, and townhomes. We also specialize in multi-family buildings such as apartment complexes and multiplexes. Most of our properties are unfurnished, but we have the policy and experience to thrive with higher-end furnished homes. We do not manage rooming houses, rental rooms, or commercial properties other than apartment buildings. We also do not handle HOA grounds management.

Your lease rate is going to be determined by several market factors including the condition of the property, location, and the rental rates for competing homes in the immediate area. Unfortunately, the markets that dictate lease rates vary vastly from the markets that influence the value of properties. Please contact our office and we can discuss this with you as it relates to your specific property.

We offer competitive pricing for both management services and tenant placement. We do not charge any fees until your property is rented!

Monthly management fees:

• Range from 6 - 10% of monthly rent and are based on condition of the property and monthly rental rate

            *Preferred pricing offered for owners with 4+ units

Tenant Placement fees:

• One half of the amount of the first month's rent

1. Stability of employment - this will give you an indication of whether the tenant will be likely to stay for the nominated lease period and whether they will have the funds to pay for it.
2. Good credit history - the ability to pay the rent.
3. Avoid overcrowding - ask about the number of people who will be living in the property. Overcrowding can cause excessive wear and tear.
4. Proof of identity - ask the property manager to take a photocopy of a driver's license.
5. Each applicant is interviewed personally by our trusted property managers to verify all information given by each applicant.

Regular inspections of the property are completed by the property manager when taking on the rental, midway through a lease term, and when a tenant moves out, and any other time as requested by the owner. Periodic inspections are recommended to determine preventative maintenance due and to gauge the extent of tenant damages (if any) to the property.

Would you prefer to hear from your property manager every time something occurs with the tenancy or would you prefer them to handle situations with your best interests in mind? Advise the property manager of your expectations to avoid confusion. Also discuss your preferred method of communication - is it by email, your home phone, your mobile?

We have an operating system that will keep you up to date on your property each month.

We do! We are on call 24 hours a day. Why worry you? That’s why you hired us! Most emergencies are prioritized and often can wait to the next day.

We Communicate Timely and Accurate Information

We research comparable rental properties to determine the highest market rent possible for your rental property. We provide a timely turn around of your vacant properties so they can be re-rented quickly. We seek to obtain the highest market rent possible for your rental property and immediately providing a timely turnaround of your vacant properties so they can be re-rented quickly. We keep expenses low by providing maintenance services through our own maintenance staff instead of using more expensive contractors. We handle all tenant calls for maintenance, supervising and inspecting all major repairs of the homes, and thoroughly screening all applicants to provide the most qualified Tenants possible. 

Leasing Services For Your Rental Property:

• Aggressive Marketing of Your Rental Property
• Prospective Tenant Screening
• Preparation of Lease Contracts for Your Rental Property

Management Services For Your Rental Property:

• Collection of Security Deposits and Monthly Rents
• Move-In/Move-Out Inspection of Your Rental Property
• Preparation of Monthly Statements

Maintenance Services For Your Rental Property:

• Response to all Tenant Requests
• Coordination of Contractors
• Complete repairs as requested of Your Rental Property
• Recommendation of Improvements of Your Rental Property

In most cases, once we receive a signed property management agreement (which is typically handled digitally, not in person) and keys to your property, we will begin marketing your home! Often though, when a home is occupied or not in the best of shape, it is financially beneficial to wait for a vacant / cleaned-up presentation. In all cases we do an immediate inspection and assess the situation, then communicate with you as to what we recommend, and what you are comfortable with. We recognize that time is money in rental investing so we move very swiftly once you sign up. Typically the only delay we will allow is waiting a day or two for great weather before taking photos. Any longer, and we usually move forward, and then retake them later.